Please be advised that digital licenses are only eligible for a refund in the event of a failure. Activated licenses cannot be returned. To request a refund, please reach out to us via email at info@digitalkeystore24.com within 30 days of your purchase. Kindly provide your order number and license key number for verification purposes. Upon reporting a faulty product, we will diagnose the issue and offer troubleshooting steps within 24 hours.
If the issue cannot be resolved, we will either provide a replacement product or issue a full refund. Our commitment is to refund you in case we are unable to resolve a technical problem after you have sought our assistance. The refund process typically takes 5-14 business days.
Please remember that all licenses sold by Digitalkeystore24 are valid for a single PC and cannot be transferred to another device. It is the customer’s responsibility to ensure software compatibility, as we are the license seller and Microsoft holds the copyright for all software.
Therefore, refunds will not be granted based on software compatibility issues. Defective keycodes will be either replaced or refunded based on the customer’s preference. We can verify defective codes using an output from the Microsoft PID Checker tool.
Digitalkeystore24 does not assume responsibility for any local computer issues that may affect the software’s functionality.
All products sold by Digitalkeystore24 come with a 1-year warranty for reinstallation and PC reset scenarios, along with free live chat and email support.
In order to promptly deliver the goods, we need your express consent to bypass the 14-day cooling off period. It is important to note that once you provide this consent, you will no longer have the right to cancel the contract. However, please be assured that we are committed to ensuring your satisfaction and will process every order without requiring cancellation.
https://www.consumo.gob.es/es/consumo/informacion-consumidor/derechos-del-consumidor