Terms and Conditions

Sales Agreement

Customers must be at least 18 years old to make purchases on Digitalkeystore24.
The company Estudio Comercial Softwaresolucion SL is responsible for the operation of Digitalkeystore24.
It is important to note that each order placed is considered an offer to purchase products from Estudio Comercial Softwaresolucion SL and is subject to the terms and conditions.
In addition, Estudio Comercial Softwaresolucion SL owns the copyright to all content on the PC Sales Online website, including logo, text and graphics.

Definitions

a. The term ‘Company’ refers to the business known as Estudio Comercial Softwaresolucion SL, located at Calle Trevina 1, 38400 Puerto de la Cruz, Santa Cruz de Tenerife.
b. A ‘Customer’ refers to any person or business entity seeking to purchase products from the Company.
c. A ‘product’ refers to any computer, computer hardware or product license key that the company has sold or plans to sell to the customer.
Free technical support, download links and other complementary services provided to customers at no cost and without warranty do not fall within the definition of a product in this context.
d. An ‘Agreement’ refers to any transaction or proposed transaction involving the sale/purchase of the product between the company and the customer.
These terms and conditions are binding and form an integral part of every agreement made between the company and the customer.
They prevail over any prior terms and conditions established by the company.
The terms and conditions described herein shall prevail over any terms and conditions of the customer and may not be modified without the written approval of the company.

2. Price

The company has the right to adjust prices to correct any errors or omissions.

3. Payment

All purchases must be paid in full when ordering via any online payment method provided on the website.
The company will not ship any items until the credit/debit card transaction is validated.
If there are indications or doubts about fraudulent use of credit/debit cards, the company will withhold delivery of the product.
Upon request, the company will share all customer details with the police or other authorities if the credit/debit card has been misused for fraudulent purposes or any criminal activity.

4. Product

Our digital products are not “first sale” and are covered by the 2012 CJEU ruling: “Used software may generally be resold (ref. C-128/11) on July 3, 2012, the Court of Justice of the European Union ruled that used software may generally be resold”.
The first sale doctrine, as described in 17 U.S.C. § 109, gives individuals the right to resell, display or transfer ownership of a copy of a copyrighted work they have purchased from the copyright owner, regardless of the copyright owner’s interest.
The company does not offer download links for sale or provide paid support services.

5. Send to

Physical items are shipped using international postal services or other delivery methods available at the time of purchase.
Digital items are shipped directly to the customer’s account page on our website immediately upon successful payment processing.
To receive digital items, the buyer must create an account on our website.
Although the company strives to deliver products promptly after payment, it is not responsible for any delay or non-delivery of emails, nor for any resulting losses.
Delays caused by factors beyond the company’s control do not give customers the right to cancel orders or refuse email delivery.

6. Use

The responsibility for installing the software rests entirely with the customer.
Products must be used in accordance with the manufacturer’s instructions, as the company will not accept the return of products that have been misused.

7. Cancellations and Refunds

Once a product key is received via telephone, email or any other digital delivery method, the company will not accept return requests.
It is the customer’s responsibility to ensure accurate installation of the software and acquisition of the corresponding product key.

8. Cookies

The customer accepts that the company uses cookies on the digitalkeystore24.com website.